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Refund Policy

At Peak Fit Store (operated by FHMA Ltd), we strive for your complete satisfaction with every purchase. If you're not happy with your sports or fitness product, we provide a clear and fair returns process.

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Eligibility for Returns

  • You may return most new, unused, and unopened items in their original packaging for a full refund within 30 days of delivery.

  • The 30-day period begins on the date you receive your order.

  • Items must be in resaleable condition (tags, packaging, and accessories intact). Used, damaged, or altered items may not qualify for a full refund—we reserve the right to apply a restocking fee or decline the return.

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How to Request a Return

  1. Contact Us Promptly: To allow time for processing, please email us at info@fhmaltd.com within 20 days of receiving your order to start the return process.

    • Use the template below for faster handling:

Subject: Return Request – Order #[Your Order Number]

Dear Peak Fit Store Team,

I would like to request a return/refund. Details:

  • Order Number: [e.g., #12345]

  • Full Name: [as on order]

  • Email Used for Order: [e.g., customer@example.com]

  • Product(s) to Return: [e.g., Smart Music Boxing Machine]

  • Reason for Return: [brief explanation, e.g., changed mind/defective]

  • Photos: [attached if damaged/defective]

  • Preferred Outcome: Refund / Replacement / Exchange

Thank you, [Your Name]

  1. We will reply within 2–3 business days with approval and return instructions (including any return label if applicable).

  2. Return Shipping: In most cases, return shipping is free (we'll provide a prepaid label where possible). If there is a cost (e.g., for change-of-mind returns on certain items), we will clearly inform you during the approval process before you ship.

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Refund Processing & Timelines

Once approved, the return process typically follows these stages (timelines are estimates and may vary due to shipping/carriers):

  1. Your Request Email → Immediate

  2. We Review & Approve → Up to 2–3 business days

  3. You Ship Item Back → 3–10 business days (your action)

  4. We Receive & Inspect → 5–10 business days

  5. Refund Issued → Within 14 days of approval (to original payment method)

Total Estimated Time: 2–6 weeks from your initial email.

Original shipping fees (if any were charged) are non-refundable.

Exceptions

  • Custom/personalized items, underwear, or hygiene products are non-returnable.

  • Defective/damaged items: Contact us within 7 days of delivery with photos for priority handling (free replacement or refund, including shipping).

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Defective or Incorrect Items

Email info@fhmaltd.com with photos and details within 7 days of delivery—we'll resolve quickly at no cost to you.

We aim for smooth, hassle-free returns. Questions? Email info@fhmaltd.com.

Thank you for choosing Peak Fit Store!

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